FAQs

April 28, 2022 2023-01-28 16:10

FAQu2019S

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Delivery Information

Shipping destinations

Yes, we ship to destinations all over the world. However, shipping charges may vary depending on the location and the size of the order. Please contact us for specific information on shipping charges to your destination.

Shipping times

The shipping time for orders varies depending on the destination location. In general, it takes around 5 to 11 days for the package to reach its destination, but please note that this can vary depending on the location and shipping method you choose.

 
Tracking your parcel

We provide tracking information for all orders. Once your order has shipped, you will receive an email with a tracking number and a link to track the package. You can also log into your account on our website to view the tracking information for your order.

If you have any issues or concerns with tracking your parcel, please contact us for assistance.

Returns & Refunds

How can I return my purchase?

To return a purchase, please contact our customer service department for a return authorization and instructions on how to proceed. In most cases, you will be responsible for the cost of shipping the item back to us. Please note that certain items may not be eligible for return, such as final sale items, and that some items may be subject to a restocking fee. Also, some items may be required to be in the original packaging and in the same condition it was received.

Can I cancel my order?

Yes, if you need to cancel an order, please contact our customer service department as soon as possible. If the order has not been processed and shipped, we will be able to cancel it without any penalty. Typically, we allow customers to cancel orders within 1 day of placing the order. After that, we may not be able to cancel the order, and it will have to be returned according to our return policy.

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